Refund and Return Policy
At Sway Clothing, we adhere to Indian guidelines for e-commerce transactions, ensuring transparency and fairness in our refund and return process.
Returns
You have 7 calendar days from the date of delivery to request a return for an item purchased on our website. To initiate a return, please visit our website and navigate to the “Returns” section. Provide your order details and reason for return to request a Return Merchandise Authorization (RMA) number. Once approved, you will receive an RMA number via email.
Return Pickup
For your convenience, we’ve partnered with Shiprocket, a trusted logistics service. A Shiprocket executive will be assigned to collect the return parcel from your doorstep. Ensure the item is securely packaged and undamaged.
Refunds
Upon receiving and inspecting the returned item, we will process your refund. Refunds are issued to the original payment method used for the purchase. Please allow 6-7 days for the refund to reflect in your account. If you have not received your refund within this timeframe, please follow these steps:
- Check your bank account again.
- Contact your credit card company, as there may be a delay before the refund is officially posted.
- Contact your bank to inquire about any processing delays.
If you have completed these steps and still have not received your refund, please reach out to us at contact@sway.club, and we will assist you promptly.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us at contact@sway.club. Our dedicated customer service team is here to help you.
Thank you for choosing Sway Clothing. We appreciate your trust in us.
Contact us at contact@sway.club for questions related to refunds and returns.