Shipping Policy

Thank you for shopping with Sway Clothing ! We aim to provide you with a seamless and enjoyable shopping experience. Please review our shipping policy below:

1. Processing Time:

• Orders are typically processed and shipped within 4-5 business days after the order is placed, excluding weekends and holidays.
• Orders with custom or personalized items may require additional processing time.

2. Shipping Methods:

• We offer several shipping options, including standard shipping, expedited shipping.
• Shipping costs and estimated delivery times are calculated at checkout based on the destination and selected shipping method.

3. Shipping Carriers:

• We partner with trusted carrier Shiprocket to ensure reliable and timely delivery of your orders.
• Once your order has been shipped, you will receive a confirmation email with tracking information to track your package.

4. Shipping Rates:

• Shipping rates are determined based on the weight, size, and destination of your order.
• Free shipping may be available for orders that meet specified criteria, such as order value or promotional offers.

5. Shipping Delays:

• While we strive to deliver your orders on time, please understand that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or high order volumes.
• We will do our best to notify you in advance of any anticipated delays and provide updates on the status of your order.

6. Order Tracking:(https://sway.club/track-order/)

• Once your order has shipped, you can track its progress using the tracking number provided in your shipping confirmation email.
• If you have any questions or concerns about the status of your order, please don’t hesitate to contact our customer service team for assistance.

7. Shipping Address:

• Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Order Changes and Cancellations:

• If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible.
• Once an order has been processed and shipped, we are unable to make changes or cancel the order.

9. Returns and Exchanges:

• For information about returns and exchanges, please refer to our Return Policy.(https://sway.club/refund_returns/)

If you have any further questions or concerns about our shipping policy, please feel free to contact our customer service team for assistance. Thank you for choosing Sway Clothing!

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